Refund policy

Return & Refund Policy

All sales of live animals and plants are final.

Dead on Arrival (DOA) Policy We guarantee live arrival on all shipments. If your shrimp arrive dead, you must contact us within 2 hours of delivery with a photo of the deceased shrimp in the unopened bag/packaging. Claims submitted after 2 hours or without photo proof will not be accepted.

If your DOA claim is approved, we will issue a refund for the cost of the shrimp. Replacement shipping costs are the responsibility of the customer.

We are not responsible for packages that are lost, stolen, or delayed by the carrier. Once a package is in the hands of the carrier, we cannot be held liable for delivery issues outside of our control.

For DOA claims, please contact us at contact@shrimplyaquatics.com.