Frequently Asked Questions

Shipping

How long does shipping take?
Orders are typically shipped within 1-2 business days. Delivery times vary by location.

Do you offer a live arrival guarantee?
Yes! We guarantee live arrival on all livestock. If anything arrives dead on arrival, contact us within 2 hours of delivery with a photo and we'll make it right.

Shrimp Care

What water parameters do Neocaridina shrimp need?
Neocaridina shrimp thrive in pH 6.5–7.5, temperature 65–75°F, and TDS 150–250. They are hardy and beginner-friendly.

Can I keep shrimp with fish?
We recommend keeping shrimp in species-only tanks or with small, peaceful fish like ember tetras or otocinclus. Avoid any fish large enough to eat them.

Aquatic Plants

Is Common Salvinia easy to care for?
Yes — it's a fast-growing floating plant that requires minimal care. It does well in most lighting conditions and helps reduce algae by absorbing excess nutrients.

Returns & Refunds

What is your return policy?
Due to the nature of live goods, we do not accept returns. However, we stand behind the health of our livestock — if something arrives in poor condition, reach out and we'll take care of you.